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Airport Assistance

First, we expect travelers with developmental disabilities or physical disabilities need assistance and we plan your flights accordingly. We don't expect anyone to independently change planes or go through security or find baggage claim, so we arrange help for you in these areas. Since we have customers coming from all over North America, we cannot have staff on each flight, or at each connecting city. But, we've been coordinating more than 25 years these flights for vacationers with special needs, so we're confident we can arrange yours. There are many options for you to receive the help you need at an airport. We've outlined below the most common ones. if you are traveling by air to a destination, we request from the airline, on your behalf, special assistance in boarding, transferring, and getting off the plane. Generally, our tour staff will meet you in one of the following ways:

• Meet your flight at its arriving gate, and on the return, bring you to the gate and wait until you board. We escort you to baggage claim on your arrival, and on your return we go through security with you and wait at your gate until your flight departs;
• Meet your flight at a connecting airport, and then fly to the destination city with you; same on the return flight;
• Begin the flight with you and accompany you the entire flight;
• Meet you at your departing city and assist with checking in and boarding, but NOT board the plane with you;
• Arrange for someone at the airport (our staff or other volunteers) to assist you with any necessary connections.

Our Program Application gives you options to choose the type of assistance you need!

If you are on an international flight we will meet everyone at a North American "gateway city" and fly with you overseas, assisting you with customs and immigration at the destination country. On the return flight we will again fly with you to a North American gateway city, assist with immigration and customs, and then make sure you get on your connecting domestic flight to your home city.

Of course, we take care of all the airline reservations and ticketing for your tour.

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